Help · Installation
Activation and the placement check
The activation page behind the QR code in the box, what it shows live, and how you use the placement check to see whether the red probe is in the right place.
On top of the box is a QR code. It opens your kit's activation page: a checklist that follows along live while you install. You do not need to set anything; the page turns green by itself as soon as everything works. The same link is in the shipping email.
What the page shows
- The receiver: connected or not yet. Wait until all four lights are on. See Placing the receiver and what the lights mean.
- Each sensor: whether a reading has come in yet.
- Flushing points with a tag: how many flushing points already have a tag.
When everything works, the page says "You are done: your logbook is running", and you receive a confirmation by email with a link to your dashboard.
The placement check
Below the checklist, for each sensor, is Check the placement. With it you see whether the red probe sees the hot water from the water heater. That matters, because your flushing evidence comes from that probe.
- Wait until the sensor has sent a reading.
- Open a hot tap in that building and press Start the check.
- Let the tap run until it says "OK", usually within two minutes.
If after a few minutes it says "Try again", check that the red probe sits before the first branch, on the hot pipe out of the water heater, with thermal paste and the insulation sleeve. See Fitting the sensors. Move it if needed and run the check again.
If the installation has circulation, the check looks at whether the circulation pipe is hot enough. If it says "Try again", check that the water heater and the circulation pump are on and that the red probe is on the circulation pipe.
The outcome of every check goes into the logbook as a note.
The first 48 hours
After the first reading the installation is in the learning period for 48 hours. Alerts go into the logbook, but we do not email you about them yet. That way fitting and testing do not cause a flood of alerts.